Allright. Went ahead and connected mine (update available already) to test it out. Works for me so their servers are up.
So, when you log into FoxAssist you have everything blanked out. That's normal. If you have NOT activated your unit, do so following this:
https://www.foxwelltool.com/service/...2019.7.31.html.
Basically it's the below.
1. Log in to Fox Assist
2. Connect your NT530. Wait for it to boot.
3. Now on the 530 navigate to "Update." The PC will detect a new USB device and FoxAssist will now fill in your serial number.
4. Click "Activate," you will get a success message
5. Click "Download" in FoxAssist and follow the above guide.
If you get an error message, you'll probably have to contact Foxwell, though I doubt you will. I got one (purchased on Ebay) and had to contact my retailer as they had registered the unit to themselves and downloaded the BMW software prior to shipping. They contacted Foxwell and released the serial number so I could register to my account.