I TOTALLY agree A, and I let my service rep know how ridiculous that sounded and how dissatisfied I am. Also when I went to the other shop for the brakes (I found them from a link on this site), they told me that I didn't have a key for my tires. I have had 1 tire replaced under my tire warranty thru the delearship, so I told the service rep during this visit that maybe my key wasn't replaced and I need one now.

Now I didn't know anything about a key for the tires, so I don't if it was in the toolbox when I bought the truck or not. I feel that it should have been since the truck is CPO. The service guy said I had to order a new one because neither of know if it was there or not.

Again, I stressed my dissatisfaction (knowing he's expecting a good survey review), but he tried to say my sales rep should cover the cost of a new key (again placing blame). The guy at the parts desk even tried to get him to just ask the shop for key instead of ordering one. He finally had the guy order the part stating he would get the sales rep to cover the cost. It's only $20, but it's the principal....

He called back later that day saying he ordered me 4 new locks (I'm missing 2 because the shop that did the brakes destroyed them) and a new key, no charge, and since he's taking care of me, I should take care of him on the survey.

I haven't noticed anymore leaks, but there's a strong smell when I get out of the truck. Smells like burning oil or something....Should I be concerned or is this some residual effect? I'm planning a roadtrip to VA on Sunday.