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Old 08-20-2005, 08:17 AM
motordavid's Avatar
RetiredBum & Semi-RenaissanceMan
 
Join Date: Mar 2005
Location: Mtns of Western NC, & SW FLA
Posts: 16,816
motordavid will become famous soon enoughmotordavid will become famous soon enough
Fletcher BMW - Asheville,NC Area

I have had a few less than satisfying "Service" experiences at this Stlr, but I won't belabor history...the Service Dept is Much Improved based on my experience on Friday August 20, 2005:

I had appt for "annual oil service" and "look at stuff"; I was vague, on purpose.
When I got there early Fri am, I detailed my laundry list of things to check.
The New SA, Tom Hudson, did not bat an eye at my list.

I got the oil service & microfilter, 2nd replacement of the "dangling right rear tailgate light", a 2nd coolant sys pressure check, control arm inspec. and R&R front brake pads and rotors. This was done, no charge, under my 1 yr Ext Maint deal, (the '01s came w/4-50K Warr, but only 3-36 Maint; thus, the $400 Ext Maint I signed up for a yr ago.)

Even "sneaking up" on them, list-wise, I was out the door in 2 1/2 hrs.

Tom Hudson, the new SA is first class, professional, friendly and treats the Techs like it's his "friendly army" or salesforce. The SA Never asked for, or inferred the "5 rating chase", either. I will give'em 5s, fwiw.

The Sales Dept remains aloof, and kinda full of themselves and new inventory is sparse, but the SerDept is like a fooking breath of fresh air, at Fletcher, imo.

I beat on Stlrs...I wanted to offer some kudos for a change,
BR,md
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