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  #11  
Old 11-16-2010, 10:11 PM
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I feel the posters pain and think BMW should have helped him out some how. The transmission should last more than 48,000 miles. BMW did make money on all the parts and cars he has bought . It is funny how some say he should have bought it from the dealer and had it serviced from the dealer and then tell him to go to an INDY to get it repaired because it is cheeper WHAT!!!

I don't really blame him for doing his own maintenance either after I get my X back from the dealer it has grease on the seats, steering wheel and broken clips on the covers under the hood even left over rags under the hood. It does not make you feel very good about the work they are doing.

To the poster I would just calm down a little and when you get over your anger I would make a list of options and follow the best one. Making an important decision when we are mad never seems to be the best. Writing a letter to BMW stating the facts and your BMW history and asking for help might help but giving threats won't.
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  #12  
Old 11-16-2010, 10:12 PM
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Hey man, everybody is sorry about your X and we understand your frustration but really are your kidding about wanting them to give you a dole out. Sounds like an entitlement mentality.

Listen to the owners on the board, get a quote from an indy then make a rational decision, you'll miss your diving experience.
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  #13  
Old 11-16-2010, 10:18 PM
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Originally Posted by X5Matador View Post
Hey man, everybody is sorry about your X and we understand your frustration but really are your kidding about wanting them to give you a dole out. Sounds like an entitlement mentality.

Listen to the owners on the board, get a quote from an indy then make a rational decision, you'll miss your diving experience.
Well put!
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  #14  
Old 11-16-2010, 10:24 PM
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Alright, so first of all I have to say that I love this forum because everyone is a true fan--thats how I have been for soooo long where I live!

Secondly, more back ground on this scenario is that I live in an area ruled by rednecks pretty much --everyone drives and dies by their "Dodge, Chevy, or Ford" trucks. I am the black sheep or if you want to look at it as the unique individual, driving a european SUV and cars. I love it and wouldnt have it any other way.

Third, the vehicle was well maintained by a BMW dealer through out its 35,000 mile life prior to me purchasing it. I have all records of this. Like I said, the vehicle was very well cared for. As for me, I refuse to go to a BMW service center and pay the outrageous hourly costs to perform regular maintenance usually done by who knows who!

Fourth and finally, I understand the fact that the vehicle is used and that is BMW's point, however, the car has less than 50,000 babied and well maintained miles on it, and we are speaking about the transmission. BMW themselves these are maintenance free and lifetime fluid. Now I'm obviously not a believer of that and never have been, but, case in point with this situation I would like to and I would be much more appreciative if BMW was atleast somewhat understanding and assist in part of the costs to get this replaced.

No worries everyone, I will definitely be hunting and looking for an independent BMW shop. My situation has definitely made me double think my views of BMW and their customer service. Thank you everyone for your input and help.

Lastly, this issue has been talked about so much on this site. Ive heard everything from replacing the battery to updating software to replacing the transmission, its all great to learn and hear about. I do wish their was a solid and clearer fix for this "lurch" issue.

PS-I will post a pic of the x5 for you all to drool lol
-Nathan
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  #15  
Old 11-16-2010, 10:24 PM
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Quote:
Originally Posted by dlennard View Post
I feel the poster's pain and think BMW should have helped him out some how. The transmission should last more than 48,000 miles. BMW did make money on all the parts and cars he has bought . It is funny how some say he should have bought it from the dealer and had it serviced from the dealer and then tell him to go to an INDY to get it repaired because it is cheaper WHAT!!!
Nobody said he should have bought it from the dealer. It is just that if he had, he would have had somebody to go back to and ask for a handout. Since he didn't buy it from the dealer, and doesn't appear to have bought any vehicles from the dealer, why would he expect the dealer to contribute to his unfortunate repair costs?
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  #16  
Old 11-16-2010, 10:33 PM
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Here the beaut!

X5 4.8is
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  #17  
Old 11-16-2010, 10:37 PM
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....

Like I said, I realllly appreciate everyones input. I dont expect nor did I, expect BMW or a dealer to cough up and hand me a new transmission when the vehicle is a used vehicle and no longer under CP because of its age. But I dont think some sort of negotiation with costs is asking to much. Anywho--BMW--buy more work--doh!!!!
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  #18  
Old 11-16-2010, 11:05 PM
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Quote:
Originally Posted by JCL View Post
Nobody said he should have bought it from the dealer. It is just that if he had, he would have had somebody to go back to and ask for a handout. Since he didn't buy it from the dealer, and doesn't appear to have bought any vehicles from the dealer, why would he expect the dealer to contribute to his unfortunate repair costs?
Sorry I guess I misread your post . The dealer should be interested in helping him because they are a BMW dealer. I don't think the dealers ever pay out of their own pockets they get approval from BMW NA. The dealer looses a new costumer and BMW looses more car sales and the X5 owner gets his trans fixed by an INDY and sells the X and other BMW's. The x5 owner also tells all his friends not to buy BMW and nobody wins.

If BMW NA split the cost they would still have a costumer to by their products, the dealer would make money on the work and get a new costumer and the owner would feel like he was treated right. WIN, WIN, WIN for everyone. I can dream can't I.
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  #19  
Old 11-16-2010, 11:54 PM
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Originally Posted by dlennard View Post
Sorry I guess I misread your post . The dealer should be interested in helping him because they are a BMW dealer. I don't think the dealers ever pay out of their own pockets they get approval from BMW NA. The dealer looses a new costumer and BMW looses more car sales and the X5 owner gets his trans fixed by an INDY and sells the X and other BMW's. The x5 owner also tells all his friends not to buy BMW and nobody wins.

If BMW NA split the cost they would still have a costumer to by their products, the dealer would make money on the work and get a new costumer and the owner would feel like he was treated right. WIN, WIN, WIN for everyone. I can dream can't I.

its ridiculous how customer service works huh? i think BMW is in "conserve mode" especially with all those fuel pumps failing in the 35 turbo engines.

OP, sorry i came off a bit harsh-- i truly hope you come up with a solution, because the 4.8is is a true beast, and i wish i could have afforded one!

One more tip: looks like your headlights are beginning to fog up--check the site for posts on using the 3M kit to repair them
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  #20  
Old 11-17-2010, 01:12 AM
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reply to reply to the reply to the reply lol

Diennard that is what I was thinking in regards to creating more of a win win win. And heck I wouldn't expect them to eat the entire cost but they weren't even considering any portion or assistance at all. Damn economy, its even making the large and very profitable companies like BMW get stingy! I just don't think they are at all thinking about "long term" affects of this situation and I'm just one person right? How very funny, I'm their target customer-mid thirties, college graduate, financially secure and so far successful lol, yet I've been supporting their brand for so many years in an area of the US where the Dodge, Chevy, Ford trucks are apparently gods. I have supported the BMW brand and gotten so much crap for so long for it. Anywho I'm rambling, this definitely is a lose lose situation. BMW loses a long time loyal customer, my friends, family members, and aquaintences, and I lose a lot more money in this vehicle, and my interest in ever owning another BMW again. These will be being sold. I believe very strongly in customer service, even when sometimes a product costs a little more, if a brand provides better customer service than another with a similar but cheaper product, I will and would choose the better customer service providing brand.

Naz thanks for the tip also about my front headlights, I've actually used that 3M kit on my 540i headlights and I can agree that it works great! The picture was taken using my blackberry so its not the best quality, the X headlights are actually clear and gorgeous, in fact they make me drool when I see the X with the angel eyes and HID's on!

Thanks again X fans
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