Home Forums Articles How To's FAQ Register
Go Back   Xoutpost.com > BMW SAV Forums > X5 (E70) Forum
Arnott
User Name
Password
Member List Premier Membership Search Today's Posts Mark Forums Read

Xoutpost server transfer and maintenance is occurring....
Xoutpost is currently undergoing a planned server migration.... stay tuned for new developments.... sincerely, the management


Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 03-22-2016, 07:14 PM
Crash513's Avatar
Member
 
Join Date: Jan 2012
Location: Folsom, CA
Posts: 66
Crash513 is on a distinguished road
Any MY13 or older BMW Assist subscribers tried having your hard drive upgraded?

Over the last weekend, I learned (the hard way when trying to use it) that despite having an active subscription, that BMW Assist is NLA for my 2011 X5. I called the 888 number indicated on my I-drive.

I was informed by the after hours customer service agent that packages for BMW assist can no longer be renewed for cars 2013 or older. I tried to contain my frustration with the agent, but as I'm sure anyone else who has found out about this would agree, it's a little insulting to be told that a car that is five model years old is "obsolete" and "ineligible for upgrades".

I did find a thread in this forum about this issue. So it's clear that BMW has decided to pull the plug on offering this service on "older vehicles":
http://www.xoutpost.com/bmw-sav-foru...activated.html

Today I finally had a chance to follow up on this, so I tried calling the BMW Concierge from my iDrive. It also indicated that the service is not enabled, but I did manage to reach a concierge. According to the person I spoke to today, it's true that this service if fact cannot be renewed on any car older than 2013. HOWEVER... it MAY be possible to have the hard drive (her words, not hardware) upgraded in my car, which would then make it eligible to be re-enrolled in the service. I have a call in to my Service Advisor to check on this now.

So, all that said, my question is has anyone had this upgrade done? If so, were you able to re-subscribe to BMW Assist? And, did you have to pay for it and if so, how much did it cost?

Any insights are much appreciated here. I don't know if it's the general consensus, but considering how much BMW is pushing ConnectedDrive, it seems a little shocking to me that they are discontinuing online services after just three model years!
__________________


===============
Current Fleet:
2018 328d Xdrive Sport Wagon
2011 X5 Xdrive 35d
1973 2002 tii
===============
Past loves:
2015 i3 REX
2011 535i Xdrive
2005 X5 4.4i
2003 530i
1999 528i
1995 525i
Reply With Quote

Sponsored Links

  #2  
Old 03-22-2016, 07:42 PM
Member
 
Join Date: Mar 2015
Location: USA - Virginia
Posts: 41
regdfry is on a distinguished road
I also confirmed through the BMW Assist Operator that for my vehicle, a 2011 X5, I will not be able to renew the subscription to any BMW Assist services. I did renew last year, for a one year period that expires in May.

It is my understanding the primary reason for the obselescence is the 3G telephone technology built into the 2013 and older vhicles. I believe BMW is having trouble finding a reliable national cell phone carrier (like an AT&T or Verizon) to partner with (contract) that part of this complex service. The cell phone companies ONLY want to support the newest technology.

Could replacing the commbox with an updated cell phone (4G) technology solve the problem? I believe it is simply too complex of a transition for BMW to offer an equipment upgrade, reliably and profitable. Plus, these phones are very integrated into the iDrive software; it would just create other new problems for BMW to manage more vehicle, comm technolgy, and software versions. So, we are simply abandoned. Time to make sure you have a good working smartphone.
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





All times are GMT -4. The time now is 12:27 PM.
vBulletin, Copyright 2024, Jelsoft Enterprises Ltd. SEO by vBSEO 3.6.0
© 2017 Xoutpost.com. All rights reserved. Xoutpost.com is a private enthusiast site not associated with BMW AG.
The BMW name, marks, M stripe logo, and Roundel logo as well as X3, X5 and X6 designations used in the pages of this Web Site are the property of BMW AG.
This web site is not sponsored or affiliated in any way with BMW AG or any of its subsidiaries.