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  #1  
Old 10-06-2016, 08:01 PM
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Join Date: May 2005
Location: X5world
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tarheel93 is on a distinguished road
Discontinuation of Connected Drive Services

Just received an e-mail that states the following:

We wanted to alert you of an important change. Underlying technologies for features in BMW vehicles are sometimes replaced by newer ones. In this instance, your BMW's on-board cellular technology, used for delivering numerous BMW ConnectedDrive / BMW Assist features, will no longer be supported after December 31, 2016. This will eliminate features such as SOS, BMW Assist eCall™, and Concierge Call.
In order to maintain our firm commitment to customer satisfaction, BMW is offering several solutions since your current BMW ConnectedDrive / BMW Assist contract is active beyond this date.

And BMW is offering the following:
• $300 BMW Lifestyle and Accessories voucher for in-Center purchases + Deactivation of existing technology

• $200 Visa® Prepaid Card + Deactivation of existing technology

• Retrofit of new cellular technology. Customers with less than one year remaining on their current subscription may purchase a BMW Assist Safety Plan for $199 per year to ensure an extended period of service.

Anyone else get this or have an idea of the cost of the retrofit?
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  #2  
Old 10-10-2016, 12:39 PM
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Join Date: Jan 2009
Location: Denver, Colorado
Posts: 189
n_sievers is on a distinguished road
I have a 2012 XCM CPO'd through December 2017. I had called BMW NA earlier in the year when I became aware of the cell carrier dropping service and was told to check back periodically. Just last week I contacted them regarding the airbag status and inquired about the assist retrofit while on with them and was advised to go to the assist retrofit website and follow the instruction. I did that an just this weekend received an email that the retrofit was available and to schedule install with my dealer. Today I called the dealer and they had no idea of such a retrofit and had to call me back after researching. I got a call back and according to them BMW released the email prematurely and the parts are not yet available so will just have to continue to check back. Since mine is CPO'd through December 2017 and I have an active assist safety plan through December 2018 there is no charge for the retrofit.
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Old 10-14-2016, 08:13 PM
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Join Date: May 2012
Location: miami
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philooo is on a distinguished road
I replaced my communication system with combox to get bluetooth streaming...hopefully they can code my car to remove that annoying SOS malfunction for free now
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  #4  
Old 10-26-2016, 04:05 PM
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Join Date: Mar 2016
Location: Illinois
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dgk996 is on a distinguished road
I also received this in the mail yesterday (10/25). I'm going to take the money and run.
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