Dealer recall work, caused other issues, not taking responsibility

[Nanniepoo]

Well this is exciting because we were planning on taking ours in for all the recall work within the next month or so...fortunately the dealership near us has very good reviews.

[Davidf]

Update: Steering angle sensor not faulty but they could not calibrate it. Turns out the SZL module is bad (control stalk assembly) and causing a road block in the communication bus (fiber optic, CAN bus?). So, bottom line, labor no charge but they are charging me $775 for the SZL. If I purchased the part, it would be about $575. I suppose this part could explain the turn signal not self cancelling.

Dang dealers.

[json]

So they damaged it during the airbag work, and are expecting you to pay it?

Edit: Now I see you got the passenger airbag replaced. They shouldn't of had the need to touch anything related to the steering wheel I wouldn't think.

[AlpineX]

Originally Posted by json

So they damaged it during the airbag work, and are expecting you to pay it?

Edit: Now I see you got the passenger airbag replaced. They shouldn't of had the need to touch anything related to the steering wheel I wouldn't think.

Dash has to come out for passenger airbag work, steering wheel comes off for dash removal. No?

[Dieselfan]

Man. This give me nightmare. I was supposed to bring my e39 in for airbag recall this Friday.

[65 Cobra]

Originally Posted by Dieselfan

Man. This give me nightmare. I was supposed to bring my e39 in for airbag recall this Friday.

Just be SURE to tell the dealer (and have them note it) if everything is working when you drop it off. It becomes a he said - she said if you don't.

[AlpineX]

Originally Posted by Dieselfan

Man. This give me nightmare. I was supposed to bring my e39 in for airbag recall this Friday.

Also take many photos to protect from aesthetic damage. No issues here.

[Crowz]

Simple fix for this in the future for folks. Have the car inspected for problems BEFORE the recall. I make dealerships sign off on everything working before they do any recall work. It has saved me some big bucks with Pontiac and ford dealerships before by doing this.

I make them sign off on no codes and all basic stuff electrical stuff working perfectly.

That way when they come back with "we couldn't get this or that code to clear that YOU had already" line I can point out that it had no codes when you signed off on it taking the car in.

Pontiac tried to tell me my fiero's a/c didn't work after the antifreeze recall mess. They replaced the compressor wiring harness they mangled at their cost before it was over with.

Ford had to replace an engine wiring harness they mangled doing an injector recall and on another trip they had to replace the stereo headunit that was dead from being dropped(it sure looked like it was dropped to me as the side of the housing was crushed in) during an airbag recall.

Better safe than sorry with dealerships. I usually replace the recalled parts and then get reimbursed since I don't trust them

[robnitro]

Originally Posted by Crowz

Pontiac tried to tell me my

Better safe than sorry with dealerships. I usually replace the recalled parts and then get reimbursed since I don't trust them

Can't do that with bmw. Once they start the recall officially, you have to get it done at a dealership. They won't reimburse you even if you did it yourself and have no labor cost!

[dennisvab]

Originally Posted by AlpineX

Dash has to come out for passenger airbag work, steering wheel comes off for dash removal. No?

Thats correct, the steering wheel has to come off in order to take the dash out.