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Old 11-12-2018, 01:39 PM
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Join Date: Sep 2017
Location: big smoke
Posts: 54
Big Smoke is on a distinguished road
My X5 threw #1 rod bearings 200 kms after an oil change and oil cooler repair. You know that leaky oil cooler on the 3L's.
I asked head office to step in. BMWNA wanted nothing to do with it. It was a franchise issue. Dealer told me I was negligent on my servicing. I guess their dealer stamp on every required service was not enough. They too suggested a 26000 dollar engine would make things better. We eventually hammered something out, along with the extended warranty.
When I went to pick up the car after a 58 day visit/stay. I commented that my car was rinsed and not clean. It had been run through the automatic car was. But really, the doors had been open for two full months, with 100's of people in my car. Surely they could have vacuumed the car?
I, in my very polite and kind tone, suggested that they could have at least cleaned my car and delivered it back as a detailed vehicle.
Service manager said to me, and these words are burned in my head.
"right now, I just want punch you in the face".
I brought this experience up with BMWNA. They suggested it was a franchise issue.

Service is dead, guilty until proven innocent.
If spending 7oo dollars on a oil change, leads to a blown motor. Then I may as well change my own oil. If I screw it up? I'm fighting for a $26,ooo motor.

My car is now out of warranty. I do what I can, and visit my indy where required.
I bought a Macan for my wife. It will be serviced at a Porsche cooperate store. When I can, I will always try and avoid a franchisee. Lesson learned.

Next car? Franchise? Or AMAZON?
Where do you think it will be easier to return if you have a problem?
Where will the buying power be?
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