I was hoping you guys could give me some feedback on how you would handle this.

I brought my E53 into my local dealer for the safety recall and have had interesting experience to say the least.


Day 1 AM Wed. 23rd Drop off the X. Service adviser says it's only about a 3 hour job and they will call me when it's ready. I leave in a 2014 X3 28d

Day 1 PM The service adviser calls and says we have been swamped today and have not had a chance to look at you SAV would you mind waiting while we get some of these other cars done first? We will get to it as soon as we can.

I say OK cool I'm flexible and I'm driving a brand new loaner. No problem call me when it's done.

Day 2 PM We had a chance to got your car into a bay and have identified it as needing the retrofit kit for the seat mat as expected. Unfortunately we need to order that part. We have ordered it next day it will be here tomorrow.

That's weird I specifically asked when I made my appt and called the day before to verify my appt. that they had the E53 recall parts and we are good to go they told me yes were good. I didn't grill him on this and just said ok call me when it's done. He said the part would be next day air and he would call me tomorrow.

Day 3 AM He called and left a voice mail stating the next day air package didn't arrive and it's looking like Monday keep the X for the weekend and I will call you Monday.

Hmmm......Next day air didn't arrive....OK...

Day 6 PM I received a voicemail from the service adviser stating that the technicians working on my car are unable to extract my seat because I have a broken seat motor. He will have to order the part and it will be $650.00

Let me make this perfectly clear.......... My E53 had no problems with the seats whatsoever when I dropped it off at the dealership. I have moved the seat myself just a few days prior to transport some stuff to my new house. It was functioning perfectly.

I am trying to keep a level head and not jump to any conclusions here but this is not turning out to be a very pleasurable dealership service experience.

I called him back and told him that there was no problem with the seat prior to dropping it off for service and I was not interested in paying 650.00 for a free safety recall repair.

He then told me that he had already placed a call into BMWNA/USA...
asking to include a new seat motor as a part of the recall repair I was being provided. I told him I appreciate his proactive attitude trying to get it covered for me.

After thinking about it for a while I start to wonder why a service adviser would call BMW and ask for a free seat motor for me if they are more or less inferring it came in broken by stating in his VM to me it was $650 and a S/O part he had to order if I wanted it repaired.

I was very polite and told him I will hang tight and wait for BMWNA to get back to him on it.

So there is my situation what do you guys make from it?

TIA

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