Quote:
Originally Posted by bawareca
You know that is not how a dealer works  Except very rare shops that have a smart foreman willing to fix cars and not only collect money. |
Yeah, I know. This is the first time I've been at a dealer for any extensive period of time for anything like this. I've only used a BMW dealer to read/diagnose fault codes and perform recalls/campaigns on my vehicles. So far my experience has been good with the dealers I've chosen to have dealings with; they often have performed the diagnosis or even DTC resets free of charge or for a very low price.
Most of the time, I do work the myself and if I don't, I have a trusted independent to do the work. The guy who just did some major work on my M5 early last year was VERY helpful, listened to me, involved me in the process and in the end, my car was better for it and I felt happy that the problem was actually repaired.
These guys at the dealer are not bad, I don't feel there is any malpractice or fleecing in the works and so far they have been very helpful, giving me a loaner, installing some new trim pieces for me that I bought earlier free of charge and all but as a troubleshooter myself, sometimes it's frustrating watching other people try and do it. Actually, it's always frustrating.
I can't fault BMW yet. This problem is all my doing and they are simply working the problem as their policies and procedures dictate. If I wasn't away at work, I might have taken it to my independent but who knows if I would be any further along.
If I had any initiative, I would get my diagnostic/programming terminal fully up and running and give it a go myself but so far it has been quite frustrating to get it all to work 100% of the time.