Don't get me started....
I took my X in to repair a faulty boot lock recently (it kept popping open whilst driving). Despite me telling them what the fault was they persisted in charging a diagnostic fee to figure out the problem themselves.
They spent an hour on my vehicle which they charge at £95 per hour + VAT, this is daylight robbery !!!
During all this they phoned me up to tell me my rear wheels needed replacing (which they definitely don't) and that would cost £450+VAT. I refused and gave him some stick for a blatant attempt to rip me off.

After all this the problem is still not fixed (they replaced the boot lock and not the boot lock lifter/opener as well). It will cost me less to buy the part and do it myself as opposed to claiming through my third party extended warranty (another story...grrrrr!)

Man I hate UK stealers!!