Quote:
Originally Posted by Emden
The stock oil filters on BMW X5's are direct from Hengst. Its a BMW part. They lied in every sense of the word.
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Skyline already covered it, but they did not lie. Cheap is relative (apparently they are less expensive), but it is definitely aftermarket. Going in calling them liars isn't going to help you, since you need them.
You should determine if the work order from the Mercedes dealer has a part number for the oil filter that you asked them to change. Do you know if they actually changed it? This matters not because of a bad oil filter (there doesn't appear to be anything wrong with the filter from the pictures) but because it speaks to whether there were metal particles in the old filter when they changed it. The Mercedes dealer is your most likely recourse, and you need the BMW dealer when you press that point.
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2007 X3 3.0si, 6 MT, Premium, White
Retired:
2008 535i, 6 MT, M Sport, Premium, Space Grey
2003 X5 3.0 Steptronic, Premium, Titanium Silver
2002 325xi 5 MT, Steel Grey
2004 Z4 3.0 Premium, Sport, SMG, Maldives Blue
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