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Originally Posted by crystalworks
He does corporate account servicing dealing with everything from mainframes and servers to POS stuff. On call for Lowe's, USAA, etc. corporate customers. He hates it because the bureaucracy is always slowing things down, and the on-call thing sucks. Couple that with the nepotism at the office and he get so pissed. He worked at the same place I did out of high school running Cat5 for small businesses and other stuff at a small computer shop. He can't stand IT now... they've sucked the passion for it out of him.
He's had all kinds of certifications and other qualifications... he just let them lapse hoping IBM would fire him for not keeping up with them. LOL. But they keep him on because he does well with the clients and gets the job done, even if he's yelled at management in the office. I get a kick out of some of his stories.
That seems to be his opinion as well. He's told me he's at the point of just quitting and living off his savings for 6 months. LOL he was like f&ck it, if I can't find a job by then they can come get my truck and I'll file bankruptcy. Seriously, he hates IBM.
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You know that IBM stands for "I've Been Misled", right?
What you're describing is what happens in any old, big company. The company which I work for has been around for a long time as well and is pretty large. It, too, has tons of bureaucracy. Add to that it's an insurance company so it's risk-averse so nobody wants to change. Until recently where the bureaucracy caused some enormous problems and cost us a lot of money and customer trust...but change happens slowly in old companies.
It sounds like your buddy would enjoy IT in a smaller company. Maybe pivot from a support role to software dev or test.