Everytime I go to the dealer I get lectured about how when I receive the service survey from BMW NA to give them 5's blah blah blah - I hate Open Road BMW in Edison, NJ and have had numerous problems with them claiming items weren't covered when Morristown BMW then covered them - not to mention the people are rude and acting like they are doing me a favor at Open Road....

With that being said...I do not give them 5's - and I have called to complain and received calls from BMW NA to see if I was satisfied with the service.

And I get the same answer everytime - "we are sorry but each dealership is independently owned and operated."

Then why do they waste my time with these phone calls to see how my service is and why does everyone say to reach out to BMW NA with any complaints.

I mean am I off with this observation???

p.s. - it is ironic how the same people who own Open Road BMW in Edison also own Morristown BMW and yet the warranty policies are apparently different and so is the service...