i don't get the pressure to "give us all fives". it makes you feel as though the quality of your future service depends on it. the dealer that i purchased my car from has not returned any of my calls in the last two months - incidently - i did not give them all fives as i had requested a couple of things touched up on my X before i took delivery that never were done. plus, i was told i had bluetooth with my assist, which i don't. i was also told i had run-flat tires, which i don't. i would have been able to read the manual on all of it, except the manual was missing and though they told me they would have a new one sent to me, they still haven't.

what is the point of the survey if it doesn't improve service?

in most cases i've found that when you are honest about the service, you get "punished" for it.