I dealt with him once as well...he told me because they had treated me wrong he would offer me a 15% off parts coupon the next time I wanted to buy parts from the counter for any repair I wanted to do myself or accessory I wanted to buy. My response was: "Should I go to the website and print out the same 15% off coupon that is available to anyone with an internet connection or do you have a special one for me?"

I don't mind the drive to Morristown BMW from Staten Island - it take me 45-50 minutes as opposed to 15-20 to Open Road - I will gladly drive there when they saved me over $1500 in repairs last week that Open Road wanted to charge me for - $1500 is definately worth a half hour of my time to drive. The only thing that sucks is that I don't get a loaner bc I didn't buy my X from them.