If your HVAC panel is dark you must have a bigger issue. I would not use New Country BMW unless they have changed ownership since I last used them (2005) as they have no idea of any aspect of service except the billing component. They could not even fully use the GT1 BMW service computer.

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2021 X5 xDrive40i
2015 X5 xDrive35i MSport
(Traded) 2013 X5 xDrive35i