When I scheduled the visit, service chick took my vin, deferred me on hold so she would speak with parts, and told me parts told her it's in stock. We have held and tagged it on the side for you, when would you like to schedule a appt.

Fast forward today. Usual check in, SA says VIN does not have ~recall in the comp~ and he asked if I had my letter on me, which I did not. Ended up leaving the dealer, scanned the letter and shot it to him via email and awaiting his initial response of sending this to BMW corp to have them correct on the backend. Apprarently, per the SA, he cannot do the gratis swap, unless their computers says ~recall~ reflective on the vin under BMW NA system.

Grrr. A good 3 hrs wasted.