Originally Posted by OrangeFurious

I tend to think about these things a little different. My work involves digital sales for Xbox and I tend to put my shopping in that framework. Meaning:

• Durables - Things you buy then own and don't (generally) need to buy again. Think parts. My transactions tend to be one-off as I don't intend to buy again and thus I am pretty cut-throat on getting the best price, customer loyalty be damned.
• Consumables - Things you buy then use up - tires, oil, gas. I price-hunt but will often trade convince and reliability for modest price changes. I'm regular, but not loyal.
• Services - Mechanics, detailers, etc. I feel these are far more relationship based and while I'm not immune to pricing I will focus on building a relationship and be loyal to it. Decent price gets me in the door, good service keeps me there without looking. Also helps to have continuity and understanding of my vehicle/needs.