My mother-in-law took her Crown Vic to the dealership for something a few years back (less than 3 years old) and they let it roll off a lift with the door open. Yep, not a good sight. She ended up trading it in, to the same dealer, but still. Accidents/neglect can happen with even the best mechanics.

That's the only reason I bring it up. Your vehicle may have just had a odd occurrence, but it's really odd both are completely broken in nearly identical ways.

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2007 X5 4.8i - 12/06 Build - Silver/Black - 3rd Row