Originally Posted by bcredliner

In my experience Seicane has no capability to help if you have any issues.

When I first installed my unit it would not work with DSP or load DVDs. That was in Nov. of 2017. After 6 months of trying work with Seicane they told me to take it to an audio shop and they would refund half of purchase price. It cost me $300+ at an audio shop to get the DSP problem solved. The shop could not resolve the DVD problem. I informed them of the cost and that DVD issue was not resolved. They did not credit me anything. They are saying they never agreed to do so even though I have sent them the emailed offer.

I am still going back and forth with them about the DVD issue. Recently they told me my unit is over six months old and to get it fixed I have to send it back to them. That means I will have a hole in my dash for a month or more and who knows if they can fix it or will send it back or try to charge me for the repair. I have been insisting their offer is not acceptable and suggested other options that I think are more reasonable. I get return emails but there has been no acknowledgement of my suggestion being considered.

All communication goes through sales and they have very very limited understanding of English. They don't understand about 90% of the emails I send and each time I send an email it takes at least two days or more before I receive the first misunderstood response. I do get immediate response they have received my email.

Even if you sacrifice some features, my recommendation is to purchase a unit that has a US distributor and use whatever payment method that will protect you for the longest period of time. I would try to find an Android based unit or one that mirrors your phone so you can add apps even if those currently available don't interest you. That will give you the benefit of being able to add some of quickly evolving new technology for some protection from obsolescence.

The following is the Seicane auto response email:
Dear Customer
Thank you for your message!
Your email has been received, but due to offwork time, we are not able to reply you until tomorrow when we get back to work. But please do not worry, we will reply you within 24 hours through Monday to Friday(Saturday and Sunday emails will be replied at Monday) hope you can understand and forgive the inconvenience!
Regards!
Seicane CS Team