Wife’s latxh got loose and it woikd either not open or not close on a whim.i was able to get it open by holding just the right way to force the latch to work (eg holding the latch base from moving while pulling on the latch). Once I got it open I just needed to tighten the screws.

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2011 E70 • N55 (me)
2012 E70 • N63 (wife)