I just received another update from Foxwell Tools... They received my video but since its the weekend their engineers won't be able to look at it for two days...
As long as they appear to be working on this in good faith I will work with them. The moment I think I am getting only lip service is the moment I let them have it back, as I still have a right to do, I will also leave feedback comensurate with the service I have gotten. In the meantime, I sit back and wait.