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Originally Posted by xx3
I agree with NOC, it depends on what dealer you have.
Some are great (Stevens Creek BMW), others are worse (Sonnen or BMW of Mountain View).
It also depends what SA you get. Always try and go for the head-SA. He gets the job done.
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That's very true. My dealer sucks, they have broken several parts of my car and know nothing about BMWs. So I now drive 300 miles to another dealer if I need services.