BTW, kudos to BMW NA and BMW of Norwood. BMW could have made it a big PIA and protracted fight. I know how to complain, how to write and how to position such. In this case, the top three people in the US all got an overnight letter at the same time. And, it included the fact that our daughter who is an aspiring photographer and appears in Rolling Stone monthly could have been killed. Yes, I think they were able to connect the dots on that and a few other things in the nature of what I expected. They had 10 days to reply, my reply came via a phone call in less than two hours.