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Originally Posted by andrewwynn
Yes I agree. When I've done warranty replace at FCP I pay for new they refunded new replacement cost I think including shipping once they got the broken part. Misread at first as I mentioned.
What I read was that you didn't want replacement just wanted to cash out. Not what you said and I agree it's deceptive if you only get store credit every time something breaks. In reality it wouldn't make much difference other than you have some $ tied up like savings account for next time X5 breaks.
I have to see what FCP says about this. Ive only ever gotten refund to cc when part was returned in the past.
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I've been buying car parts from FCP Euro for many years, and I don't recall a time they ever just offered money back for a broken part. You always had to buy a replacement for the broken part and get your money back when you send to them the broken part at your cost. But I find this perfect for self-car maintenance and I have no complaints with them. I think this business model would turn into a loss if they just refunded your money. The model has to be supported by new purchases and they benefit from volume sells/stock turn over discounts from their suppliers. That's where they make their profits given car parts don't break that often as they're busy making sells from repeat customers  . What ECS is doing, on the other hand, is pure crooked.
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'05 E53 X5 4.4i, '97 E39 528, '07 E92 335i, '16 F86 X6M.
Last edited by X5only; 10-23-2023 at 02:53 PM.
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