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Originally Posted by andrewwynn
Yes I agree. When I've done warranty replace at FCP I pay for new they refunded new replacement cost I think including shipping once they got the broken part. Misread at first as I mentioned.
What I read was that you didn't want replacement just wanted to cash out. Not what you said and I agree it's deceptive if you only get store credit every time something breaks. In reality it wouldn't make much difference other than you have some $ tied up like savings account for next time X5 breaks.
I have to see what FCP says about this. Ive only ever gotten refund to cc when part was returned in the past.
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FCP recently changed their warranty deal. It is now for store credit. But, I think they sent out an email announcing the change and I don't think they call it "lifetime replacement". That term is what is really deceptive. And I think they know it. They got super defensive when I called them out about it.