Quote:
Originally Posted by X5only
I've been buying car parts from FCP Euro for many years, and I don't recall a time they ever just offered money back for a broken part. You always had to buy a replacement for the broken part and get your money back when you send to them the broken part at your cost. But I find this perfect for self-car maintenance and I have no complaints with them. I think this business model would turn into a loss if they just refunded your money. The model has to be supported by new purchases and they benefit from volume sells/stock turn over discounts from their suppliers. That's where they make their profits given car parts don't break that often as they're busy making sells from repeat customers  . |
I agree, but I wasn't looking just for a refund. I wanted the tool replaced. In order to do that I had to purchase a replacement and then send back the broken tool. ECS should then have refunded me the cost of the broken tool. They would still be paid for the tool, but they would be honoring their warranty. That is exactly how FCP used to work. Buy the replacement part, return the old part, get refunded for the old part when they received it.