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The first pull unlocks the second unlatch. If it takes two pulls to open means the motor in the door lock actuator is not unlocking the door and you are doing it with the inner handle. The lock pin will also be down.
Need more info to figure out what's broken.
There are a few things that will cause there outer handle to not unlatch the door but need more information to know what is happening based on symptoms.
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2011 E70 • N55 (me)
2012 E70 • N63 (wife)
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