Wonder if you send back the broken part first if you can do a proper exchange. Fcp does it correctly. You pay for the new part and get refunded on the current price.

In the long run it's not a huge difference if you regularly buy parts you just have a bit of pre-paid debit card ready to fire for the next part but that $ is ∞ tied up.

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2011 E70 • N55 (me)
2012 E70 • N63 (wife)