asawadude, I can understand your point, but I think most people would have a hard time understanding exactly what parts need to be replaced vs. reused, and most certainly aren't going to crawl under their vehicle or disassemble body panels to see what needs to be fixed. Isn't that why we trust professionals to advise us on what needs to be done? I agree that our adjuster didn't do his job. In fact, he apparently inspected the vehicle 2x and said everything was fine when there was another $3000+ in damage the 2nd shop found. I wonder how he explained that to his supervisor? I bet they really don't care unless we, the customer, complain. IMO, the insurance co. was just looking to get the work done for cheap, and had we not complained, we would be driving around with all that damage still. I'm not saying all body shops are bad or that all adjusters are lazy. Just make sure the shop you pick knows its stuff and don't let your insurance co. talk you into accepting sub-par work.

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'06 X5 4.8is, TiAg/black, cold weather pkg., comfort seats
'07 750Li, TiAg/black, sport pkg.
'05 Ford F350 silver met./slate gray, Lariat, 6.0 PSD, CC, DRW, FX4