I have a similar story, not with BMW Houston, but with BMW NA. My first BMW was a white 1989 325i which I kept for 10 years, after about six years and 60-70 k miles (can't remember exactly)my clutch wore out and needed changing. I asked the service advisor at my local BMW dealership to perform the repair. When I came back to pick up my car, to my pleasant surprise, the service advisor told me that BMW NA picked up the bill. He said that BMW na considered that the clutch should not fail after 60-70k miles and even though the car was out of warranty, they picked up the bill without me asking. I was amazed and thought to myself "here is a company that stand behind their product". Since then I have stayed loyal to the brand (exept once, I went Land Rover, regretted it and came back to BMW).