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Originally Posted by Dygital
The service department there is horrible. Every time I take my car in for service, I get an unpleasant surprise when I pick it up. The worst one was when I was picking it up to find that not only did they not wash my car, but they planted a scratch on the left fender of my then 4 months old '05 X5. I was horrified. Although they took care of it for free, it was still a waste of my time to go there and back and be without my car while they were working on it. The loaner situation there sucks, they say I have to make an appointment ~2 months in advance in order to get a loaner while my car is there for service. Communication really sucks, most of the time my service advisor doesn't return calls and is impossible to get a hold of. I try to stay away from that place as much as I can.   |
Do yourself and everyone a favor by composing your comments in a letter
and Mail it to the dealership service dept manager the dealershop manager
and BMWUSA, Also make sure you answer the call they make about how you were treated. Stir up a hornets nest my friend.
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"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….
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