Well 8 hours later and BMW Toronto has no idea what it is with the exception they want me to pay for 2 hours for investigation. You can imagine what my response was! This brand new $80,000 X5 and only has 8,000 kms on it. They are suggesting that it is related to the Invision headrest system, even though that only requires power. Fortunatley, Parkview BMW installed the system and they will pick up that cost.

It doesn't inspire confidence that the service department said they have never seen anything like this.

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2011 550xi Carbon Black/Oyster, M-Sport, Premium Package, Technology Package, Electronic Damper Control, Dynamic Drive, Comfort Access, Active Seats, Surround Cameras

2013 X5 5.0 Space Grey/Black, M-Sport, Premium Package, Technology Package, Comfort Access, Surround Cameras