Yeah that happened on my last X5, seems someone thought it was funny to see how far in they went grrr lol, again fixed under warrenty no issue. What year is your car ben? I can ask my friend whos a service tech if he can pdf me about the fix.

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The Present:
2014 Audi Q5 TDI Prestige
The Past:
2013 Lexus GS350
2013 VW Golf TDI
2007 BMW X5 4.8i LOADED & Loved
2009 VW Jetta
2008 VW Touareg VR6
2005 BMW X5 3.0i
2005 BMW Z4 3.0i
2004 BMW X5 3.0i
2003 BMW 325i
2000 Ford Explorer Eddie Bauer 4x4