I have been battling priceline.com since June 26th, or about two minutes after I discovered a huge error in my itinerary received via e-mail...and about two hours ago I returned from EXPO after a no hassle, no questions exchange on a defective doorlatch purchased about 18 months ago. If you read no further, EXPO appears to really stand behind their products and value their customers, and priceline.com is the worst company I have ever dealt with.

The priceline issue ("Our customer service supervisors don't take customer calls") arises out of a three day rental for which I was billed $373 and billed almost two weeks before I picked up the car, this after I tried to query a clearly inaccurate calculation for the rental rate. ("We don't refund charges--we have screen captures"..(which they won't share)) An 8-page fax to American Express' dispute department is now sitting on somebdy's desk and the proverbial 100 people an unhappy customer will share his experience with is in process.

As concerns EXPO, after taking apart a sticking passageway door latch and discovering a broken internal part, I called EXPO, who were not sure if I was covered under a 1 or a 5 year warrantee. Regardless, the department manger called me back told me to come to the store ("Don't worry about tracking down your receipt") with the defective parts and "pick up a new one at no charge".

Guess which company understands the value of a satisfied customer?

P.S. Priceline sucks (Google that)

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