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Great customer service? Always the differentiator.
Bought a pair of Bose active headphones several years back, the week that the QC 2 model came out. Last week, on a flight, I noticed that the plastic was broken on one side, and they wouldn't hold their position. Other side was cracked in the same place. Well past the one year warranty. Bose web site had no parts department. Walked into a Bose store to ask about parts. Sales rep looked at them for 20 seconds, and asked if I would be OK with a new replacement set, on the spot, no questions. No receipt, no problem. He asked where I bought them (another province, also a Bose store). He said it wouldn't be in their system, so here is an exchange receipt, please sign here, and sorry for all the inconvenience. Asked me if he could move the battery over so I wouldn't have to buy another.
That is service.
Since we started off with a reminder about telling xx people about bad service experiences, this is me telling all and sundry about good service.
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2007 X3 3.0si, 6 MT, Premium, White
Retired:
2008 535i, 6 MT, M Sport, Premium, Space Grey
2003 X5 3.0 Steptronic, Premium, Titanium Silver
2002 325xi 5 MT, Steel Grey
2004 Z4 3.0 Premium, Sport, SMG, Maldives Blue
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