It happened to our X just after we got it. Dealer had to reprogram the "Seat Memory" modules. That's when we lost the automatic lift/retract of the steering wheel as the dealer would not put it back into the program. BMWNA instructions was all he would tell us!

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2021 X5 xDrive40i
2015 X5 xDrive35i MSport
(Traded) 2013 X5 xDrive35i