Wow. Am at a complete loss. Were it me, I would stridently demand to get the contact information for the regional service manager and insist on what I've heard referred to as an "escalation", which may alert someone higher up on the food chain that they've got an unhappy situation. And if you get any jibber jabber about parts issues, make sure they look in the entire inventory listing, not that which the dealer has scheduled for delivery. Persist, harangue, and smile. G/L

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