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Old 09-12-2006, 02:03 AM
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troyounces troyounces is offline
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Join Date: Sep 2006
Location: canada
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No luck with BMW Canada

Here is what BMW Canada responded to me with:

Thank you for contacting BMW Canada regarding the vehicle mentioned above.

We are sorry to learn that your ownership experience has not been without incident. BMW Canada has not followed BMW NA’s position to offer post-warranty financial assistance to repair MID units in BMW vehicles. When a concern arises following the expiration of the New Vehicle Limited Warranty, BMW Canada evaluates each situation on a case by case basis. We have reviewed your concern and due to the age of your X5 3.0i, it is outside the period of consideration for assistance.

It has always been BMW’s objective to provide durable and reliable vehicles, which will require a minimum of service and not only meet, but exceed our customers’ expectations. As well, there comes a time in every vehicle’s life cycle when the manufacturer responsibility ceases and the vehicle becomes the sole responsibility of the owner. We respectfully submit that this is the case as it relates to this current issue.

We value the opportunity to respond to your inquiry. We regret that a more favorable response is not possible and hope you continue to remain a valued BMW customer.

Sincerely yours,

Customer Service
BMW Canada
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