I just joined this board, as I just purchased a new X5. I was surprized to hear the comments on Valencia BMW, so I thought I throw in my 2 cents.

I bought my first BMW at Pacific BMW. Their service department was terrible, so I took my e60 to Valencia for service. They gave me a BMW loaner without any problem. Because of this, I bought my x5 from them. I received a better deal than Pacific BMW was going to give me and their service department has treated me well. On my last visit, they didn't have a BMW loaner and were willing to rent me a high end car instead. The rental car place had just sent out a Mercedes. It was their last one and all they had left was a camry with 40,000 miles and well beat. I told the dealer that the rental car was a POS and they had a BMW loaner for me the next morning. The only reason they didn't have one to begin with is because their customer didn't bring it back on time. Otherwise it would have been there for my appointment.

I am sorry to hear other people haven't had the same luck that I have had. I always call Mark David and make an appointment based on when he can have a loaner. It has never been a longer wait than the next week. I have only been there four times between the two cars, so maybe I have just been lucky. But, on one of the services, they upgraded my software on my e60 and turned on the bluetooth for no charge. I thought that was pretty decent of them, as I had heard other people being charged for this.

Anyway, that is just my 2 cents. By the way, this seems like a great board.