Originally Posted by r6girl

i'm not sure about this forum, but i know they lurk on bimmerfest. i had some concerns about how my dealership handled a TSB a couple of months ago and posted about it in the ask-a-dealer section there, and a rep from BMWNA replied to my post and called me about it. he took my feedback and sent me a few things as well. at first i was worried that it was a scam, but he already had all of my contact information (cell number, home address) and had the service records for my X3, so he was legitimate. i also verified that the phone number he provided me was indeed to BMWNA in new jersey (and that he was an employee there).

it was just nice to know that they thought the issue was important enough to follow up with me and pass the feedback on to the dealer...