Dave, might I suggest you try a little harder to try to solve your customers complaints? By not resolving the issues immediatly; you are just leaving room for them to complain about it. I have the same problem, and I don't really care too much about it. But I can see how it could bother someone. I've never complained about the flickering but it DOES exists. I am pretty sure blackpig will keep spreading the word about his problem. It's not good for him because he's not happy and I'm sure you don't like the comments each time either.

In the long run when new customers that might want to purchase this and asks about suggestions for comparison, they will probably go with one of your competitors instead. They already are offering the product for a lot less and the iBrights aren't really that bright to begin with and definately not worth the $350 that we all paid intially.