That's what they did in my case as well. Perhaps a single voice for all can carry more weight than one. I will be calling American Express in the morning. If they did what they were suppose to do the charges would be on the next billing cycle and that would be better.

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"What you hear in a great jazz band is the sound of democracy. “The jazz band works best when participation is shaped by intelligent communication.”
Harmony happens whenever different parts get to form a whole by means of congruity, concord, symetry, consistency, conformity, correspondence, agreement, accord, unity, consonance…….