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Old 10-11-2006, 11:57 AM
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trapdoor trapdoor is offline
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Join Date: Feb 2006
Location: Bristol, UK
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Quote:
Originally Posted by [email protected]
Navteq (Licenced by BMW) have cocked up in a BIG way. You can enter a Postcode but the computer will only allow the first 5 digits. I'ts not very helpful is it?! I can't even find my own house....... I would suggest that you complain to BMW UK - but you won't get very far as their switchboard is staffed by young ladies who have not the faintest clue about cars - & neither have their supervisors . I have personally given up with BMW as their customer service is CRAP!
Agreed. When you consider the cost overhead to get an OEM Nav system as opposed to a TomTom or similar, you rightly expect and should get a top notch system.

I have logged the issue with BMW and they involved my dealer to do some diagnostics on my car and a couple of others on different versions. They have now finally conceded that there IS a bug/issue in the software on V27, V27.1 and V28 BUT they claim it could be 12 to 18 months (yes MONTHS) before a fix comes out!

I threatened BMW with civil action about this as having a system that DID work fine (albeit without perspective officially in V26) and they release software which downgrades the facilities, then in my view the unit was 'not as sold' and unfit for purpose (it's supposed to tell you exactly where you are, not where you are near).

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