Originally Posted by SeattleYates

I have to agree. This is my first experience dealing with EAS, and I'm impressed. Tom was willing to spend quite a few minutes on the phone with me trying to get to the bottom of this issue, and is very willing to speak to the installer to continue digging into it.

I often say that a good business may produce/sell good products, but the real proof of a company's "character" is revealed in the way they deal with problems that arise (which inevitably happens with any business)...