Exactly. Service above all is why we shop there!!
All those stories are quite believeable from our experience with Nordy.
My wife saw a Coach purse she wanted and couldn't believe the price on their mailer. We went to Nordstrom and apparently, Nordy had a misquoted (lower price) price on the mailer. The difference was about $100. The salesperson checked with her manager and came back told us that it was their mistake and sold us the purse for the misquoted price in the mailer and apologized for the inconvenience!!
I get correct measured dress shirt sizes there. For men's shirt size, there is a neck size and sleeve size. Nordy has shirt sizes that has the exact sleeve length (i.e. 35, not 34-35) It fits perfectly.
Anyhow, shoe selection is great and when you get those half-year sales, watch out!! The place is so packed it's as if they are giving the stuff away!
Another store I don't understand in South Coast Plaza is why the Luis Vuitton store is always so crowded!! I mean it is not like they are giving the stuff away! However, we have had good experiences with them as well!