I do all my shopping at Neiman Marcus now.. But that's only because I get (usually) about 50% off on everything I buy.
My Fiancee is a stylist for a new boutique they just opened called Cusp in Century City. Cusp is a women's store so I shop at the parent store, Neimans.
She used to be a Personal Shopper (At Your Service Manager) at Bloomingdales and that's where we got our nice discount, but she moved to a new store with more advancement opportunities.
She used to drop stuff off for clients all the time. She would even meet clients at other Bloomingdales stores if her store didn't have something they wanted.

In terms of returns, a lot of stores are constantly changing the rules. It also varies store to store depending on the manager. Some if not most have a policy of, "take returns on everything."
- Except of course if they think it was purchased at another store.

B

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"When two people agree on everything, one of them is not necessary" - Arliss