After reading this I thought I’d put in my 2 cents. I made an appointment at Valencia BMW to bring in my x5 for an oil and brake service. At that time I was asked if I needed a loaner, I answered yes. I showed up to the service department on time and went to check in. I was again asked if I needed a loaner, again I said yes. Forty-five minutes later I finally get to meet with the Service Advisor, Jason, again I’m asked if I need a rental. Again I said YES! It was at this time that he called Enterprise for the rental. After finishing with the Jason I had to wait an additional 20 to 30 minutes for the Enterprise guy to show up. He brought a dirty Ford Focus, no not a BMW, Mercedes but a bottom line Ford Focus!

I don’t understand their take-in process. If I told you three times that I needed a loaner, why wasn’t there one waiting for me. It took over 1.25 hours just to drop off a car for service, a service that I had an appointment for. I have an Infiniti, it never takes more then 15 minutes to drop off a car. They always have the loaner waiting, an Infiniti loaner. My wife and I have already talked about our next car not being a BMW because of the poor service we received.

Steve