this may help as well. if you cannot program homelink with the handheld remote then you may have to program it at the actual unit in the garage. there should be a red button on the back of the unit and if you push that button then you should b able 2 push the homelink button of choice (there are 3 in the bmw x5) and have it work on your garage door. sears and access units are pretty much known for having to do this. if you need further help you can call homelink at 800-355-3515 and they can walk u thru the steps but u may b on hold awhile. i wuz. littleredrex